Another Kitchen Conversation
Overall, Alicia was pleased with her progress and was confident the new webpages would be ready for the big event.
One day, after the staff meeting, Ryan helped her clean up. They started talking about her next steps now that the content was mostly finalized. Alicia seized the moment and asked Ryan if he had any ideas about how she might teach others at Riverfront how to make simple webpage updates themselves. She explained that she was worried about how much they relied on students and how much she wanted to help them out in the short term (with a nice new webpage) and in the long term (keeping their pages updated themselves). Ryan thought about it for a moment and then shared an idea with her.
Ryan told Alicia about how their accountant had been trying for a few years to have the staff complete travel reimbursement forms in a way that made the accounting easier. Everyone had gotten into the habit of relying on the accountant to straighten things out. No matter how many times he brought up the inaccurately completed paperwork during staff meetings, people just turned the paper work in the way they wanted to because they knew he would always take care of fixing their mistakes for them.